My name is Daren Lake, live in the Portland Metropolitan Area and genuinely love computers. I have spent the last few years working with Lake's Edge Tech and TechMED with the goal of supporting the residential PC User in my area. Level One and Level Two support, mainly, deferring those few Level 3 calls in appropriate directions. Now NetraWorks is that resource and more.
I am the 'new guy', so rest assured that anything that does go wrong will invariably be my fault. Heh... Job Security.
I am the guy in the green jacket, by the way...